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Welcome to the Doctor Who DVD Files customer help section

Please select the category your query relates to relates to:

Billing & Payment

When will I receive my subscription or backorder issues?

This will vary depending on the issue number you choose to start your subscription from however, once payment has been debited delivery will be within a maximum of 21 days.

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How can I pay for my subscription?

We accept Visa, Visa Delta, Visa Electron, Mastercard Solo and payments by Direct Debit.

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Online Account

Is there a helpline that I can call with an enquiry about Doctor Who DVD Files?

Yes. If your query is not answered on this page, here are our contact details:
Tel: 0871 277 8705
E-mail: enquiries@dwfiles.com
Address: Doctor Who DVD Files Database Factory UK Ltd.
4 Pullman Business Park, Pullman Way, Ringwood, Hampshire, BH24 1HD

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Can I buy another DVD holder?

Yes, they are available for puchase at £6.99 (plus £0.50 postage). Either click on the 'Back Issues' link on www.dwfiles.com or phone the customer service number on the 'Contact Us' page.

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How many DVDs do the DVD holders hold?
Can I buy the whole set now?

You can buy up to the issue number that has been published.

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When will I receive my subscription gifts?

You will receive one gift with each of your first three deliveries. Your welcome letter details the order the gifts will be despatched.

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Missing or Damage

My magazines or free gifts were damaged when they arrived in the post. What do I need to do?

If you are a subscriber, all you need to do is call 0871 277 8705 with your subscriber number ready, and we can then send you a replacement. You may be required to return the damaged item using our freepost address. If you do not subscribe, please return your copy to your newsagent for a replacement.

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Subscription Cancelation

How do I cancel my subscription?

You can phone, email or write to us to let us know your wish to cancel your subscription. We request that any remaining credit is used. Here are our contact details:
Tel: 0871 277 8705
E-mail: enquiries@dwfiles.com
Address: Doctor Who DVD Files Database Factory UK Ltd.
4 Pullman Business Park, Pullman Way, Ringwood, Hampshire, BH24 1HD

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Magazine Content

Can I subscribe to The Doctor Who DVD Files Collection from outside the UK?

At the moment Doctor Who DVD Files is only available in the UK and Eire.

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Newsagent

Can I still get the free gifts if I don't subscribe?

The free gifts are only available to subscribers. However, we will offer the DVD Holder for sale in the back issue section of the website http://www.dwfiles.com/

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How do I subscribe to the Doctor Who DVD Files Collection?

Click the ‘subscribe now’ button on the homepage. You will then see information on the free gifts that will come with your subscription. Click ‘subscribe now’ again, and this will take you to the secure ordering page. Alternatively, call the subscription hotline on 0871 277 8705. Remember, only an adult can subscribe to the collection as payment by debit/credit card or Direct Debit is required.

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